Our Commitment to Satisfaction
Online purchases require flexibility and support. daxiansell.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.
Our policies were created to accommodate customer's needs and address the specific nature of our merchandise.
If you can't find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to contact our Customer Service.
All returned items must be in brand-new condition, unused and with original tags and packaging.
If you aren't satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.
You may return your item by contacting Customer Service and requesting a return within 7 days of receiving your order.
If we shipped you an incorrect item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange.
If we shipped you an item in the wrong color: You are eligible for a full refund after Customer Service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.
If an item is missing from your order: Contact Customer Service to inform us an item is missing from your order. When we have confirmed that an item was missing, we will offer a full refund of the item price or begin processing a new one for you.
If your package is lost during shipping: Contact Customer Service to inform us you didn't receive your package. Once we confirm with the courier that your package is lost, we will offer a refund or resend your items.
If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. daxiansell will then ship you a new item immediately.
Many orders can be cancelled until shipment. Orders that have already shipped cannot be cancelled and will be treated as returns.
To cancel an order, please Sign in or Register to My Orders, select the order you need help with, and request a cancellation. If you have not paid for your Item, you can cancel your order directly from your Shopping Cart. If you have paid for your item, please contact our Customer Service for cancellation reuqest.
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders cancelled 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Orders cancelled more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please Sign in or Register to My Orders to proceed.
When you receive Payment Confirmation Email from us, your payment has been confirmed.